FAQs


COVID-19 RESPONSE

We are taking extra precautions to be safe during this time. As of now, we are still fulfilling and shipping most orders normally. Some orders such as custom, personalized, or backordered pieces may incur longer processing times (up to 35 business days or more depending on the piece). Please let us know if you need to receive your order by a certain time.

  • Our team members have been self-isolating since March 13 and have not had contact with outside parties
  • Restock material packages are quarantined for five days and sanitized before we bring them into the studio
  • USPS is picking up packages from our studio to reduce contact with multiple parties

If you have any other concerns or questions, please feel free to reach out to us through the Contact Form, by emailing (hello@shoptalayjewelry.com), or through Instagram DMs (@talayjewelry)!

JEWELRY

How do I customize a piece of jewelry or a whole set?

For complete customization, please contact us through the Contact Form, email (hello@shoptalayjewelry.com), or Instagram DMs (@talayjewelry)! 

What materials is your jewelry made out of?

We offer various types of jewelry to cater to all budgets! Our most popular finishes are regular-plated gold and silver and 18k Gold-Coated or stainless steel. We also offer some pieces in vermeil and gold filled. Before purchasing, please make sure to read the description carefully to make sure that you're ordering the right material! If you're not sure what works best for you, check out our Care Instructions page for a more in-depth explanation.

Our jewelry is nickel and lead-free.

Can I wear my jewelry in the shower, pool, or at the beach?

Whether we're just being lazy or want a pic for Instagram, we understand that you want to wear your pieces all the time! However, some materials need a little extra care and shouldn't be worn around water. Regular gold and silver-plated jewelry should be kept dry to avoid tarnishing and oxidation.

If you do want to keep your jewelry on 24/7, we recommend pieces that are 18k Gold-Coated, stainless steel, vermeil, or gold filled. These pieces are water-friendly for the most part. To keep your jewelry perfect for years to come, we recommend following the steps listed in our Care Instructions page.

Are your earrings hypoallergenic?

Even though our earrings are mostly gold or silver-plated, we coat the posts of the earrings in a protective, tarnish-resistant coating. Our earring posts are coated 2-3 times. This helps avoid the dreaded green color from oxidation as well. Please avoid scratching the posts of the earrings to ensure that the coating does not wear off.

If you would like the entire earring to be coated, please contact us before purchasing.

Do the rings turn your finger green?

Short answer: no! Our rings are mostly gold and silver-plated, but we dip them into a protective, tarnish-resistant coating 2-3 times to completely seal the ring. This means that with light, everyday wear, our rings will not turn your finger green.

However, if you wear your rings 24/7 or during strenuous activities, the coating may wear off quickly, turning your finger green. This is not toxic – it is just a natural reaction. Talay Jewelry is not responsible for this happening.

We recommend following the Care Instructions for regular-plated jewelry for rings to prolong their life! Light wear is fine, but please do not wear your rings while engaging in strenuous hand activities such as dishwashing or showering (or excessive hand-washing during these times). This may scratch the coating, which can cause the protective layer to wear off.

ORDERS

How long does it take for my order to get shipped out?

Please allow up to 10 business days for your order to be shipped out. Usually, we fulfill orders in fewer than 10 business days. In some cases, certain items may take longer and delay your whole order. Please review the product description for full details. Peak times such as holidays or summer may mean a longer processing time. For more in-depth information regarding production and fulfillment, please read our Shipping Information page.

Can I change my order once it is placed?

Unfortunately, orders are final once payment is processed. This is because most of our pieces are made-to-order and production begins immediately. 

Can I cancel my order?

Orders may not be canceled after payment is processed. Please review your order carefully before purchasing! 

Do you offer any discounts/coupons? How do I apply them to my order?

We offer discounts for returning customers. Only one coupon may be applied to your purchase.

If you are looking for more deals, we offer discounts for buying a set of necklaces! Please contact us through the Contact Form, email (hello@shoptalayjewelry.com), or Instagram DMs (@talayjewelry) for more details.

SHIPPING

For complete shipping information,
please visit our Shipping Information page.
Do you offer free shipping?

Orders over $75 ship for free in the United States, and orders over $200 ship free internationally!

Do you ship internationally?

Yes! Please visit our Shipping Information page for more details about international shipping, taxes, and duties.

How long does shipping take?

Shipping times vary based on the method of shipment. Using USPS First Class Mail (used for free shipping on orders over $75), packages take about 2-5 business days to reach their final destination in the United States. USPS Priority Mail takes 2-3 business days, and USPS Priority Mail Express takes 1-2 business days. 

As for international shipping, delivery depends on your location as well as the shipping method. The method we use for free international shipping over $200 is USPS First Class International, which takes 7-21 business days. We also offer other options that will be delivered faster.

Can I change my shipping address?

Unfortunately, we may not be able to fix an incorrect shipping address entered at checkout. Please contact us as soon as possible after placing the order if you have entered the wrong address or information.

If we have not printed the shipping label yet, we may be able to fix the address for no additional charge. If the label has already been printed, your order will incur double the cost of shipping. If the package has already been sent, it is, unfortunately, out of our hands.

What if my package was lost/stolen?

After a package leaves our studio, it is the carrier's job to update and process the package. Talay Jewelry is not responsible for any events after the package is sent out, including lost or stolen packages. If it is noted that your package was delivered, but you did not receive it, please contact USPS (or the carrier it was shipped with) for further information and assistance. 

If the wrong shipping address was used and the package is returned to us, the customer has the responsibility of paying for the package to be redelivered.

RETURNS + EXCHANGES

For our complete Return + Exchange policy, please visit our Returns + Exchanges page.

OTHER

Do you sell your jewelry in brick-and-mortar locations?

At this time, we only sell our jewelry online. Occasionally, we sell at pop-ups, trunk shows, or at local markets. For more information on which locations we are visiting and when, please follow our social media accounts for updates!

If you would like to host or sell Talay Jewelry at your store or organization, please contact us through the Contact Form, email (hello@shoptalayjewelry.com), or Instagram DMs (@talayjewelry). 

We have partnered with multiple organizations, philanthropies, and charities in the past and would love to collaborate!

Do you offer gift wrapping?

Every order comes ready-to-gift with a bag or box depending on the pieces ordered. In order to be more sustainable, we package all of the pieces in one bag or box. To include a special note, please add the message during checkout. If you would like each piece in your order to be individually packaged, please add the extra Gift Wrap option to your cart.

Do you wholesale to boutiques?

We are open to collaborating with boutiques and stores! Please send an email with information about your business to hello@shoptalayjewelry.com.

OTHER INQUIRIES

If your question wasn't answered, feel free to reach us through the Contact Form, email (hello@shoptalayjewelry.com), or Instagram DMs (@talayjewelry).